Refund & Cancellation Policy

1. General Refund Policy

At Afly.in, we strive to deliver the highest quality digital products and services. However, due to the nature of digital assets (source code) and custom development work, we maintain a strict policy regarding refunds.

Important: Advance Payments

We do not offer refunds on advance payments once the project has commenced, resources have been allocated, or digital files have been delivered/downloaded. Refunds are only applicable in the specific scenario where we are completely unable to deliver the promised product or service.

2. 6-Month Support & Bug Fixing Warranty

We stand by the quality of our code. If you purchase any script or avail of any development service from us, you are covered by our specialized warranty:

Duration: We provide free support and bug fixing for 6 months from the original date of purchase.
Scope: This covers any errors, bugs, or logical issues found within the original scope of work or the script functionality as promised.
After 6 Months: Once the 6-month period has expired, any further customization, bug fixing, or maintenance will be a paid service.

We Fix What We Build

If you encounter an issue within the warranty period, simply contact our support team. We will verify the bug and resolve it at no extra cost.

3. Delivery Timelines & Delays

We respect deadlines and aim to deliver all projects on the promised date. However, custom web development is a complex process, and unforeseen technical challenges may arise.

Standard Timeline: We will provide a promised delivery date at the start of the project.
Delay Buffer: In rare cases, delivery may be delayed by 15 to 20 working days beyond the promised date due to complex debugging, server propagation, or third-party API issues.
Your Agreement: By starting a project with us, you agree to this potential buffer period. A delay within this range does not constitute grounds for a refund.

4. When is a Refund Possible?

We only issue refunds under the following specific circumstance:

Inability to Deliver: If Afly.in is completely unable to provide the product or service as agreed upon in the project scope, and no viable alternative solution can be found, a full or partial refund (based on work done) will be processed.

Change of mind, finding a cheaper alternative elsewhere, or lack of technical skills to use a script do not qualify for a refund.

5. Contact Us

For support, bug reporting, or billing inquiries, please reach out directly:

Email: [email protected]
WhatsApp: +91 88288 18824