Refund Policy

Last updated July 9, 2026

Refund & Returns Policy

Due to the nature of digital goods, all sales are generally final once a download link has been accessed. Refund requests may be considered within 7 days of purchase if the product is defective or not as described.

Contact our support team with your order number to request a review.

At Nox Digi, we strive to ensure your complete satisfaction with every purchase. Please review our Refund & Returns Policy below.

Eligibility for Refunds

Since our products (templates, editing assets, and other digital downloads) are delivered instantly, refunds are only available under the following circumstances:

  • The product is defective or does not function as described.
  • You experience a technical issue that cannot be resolved within 7 days of purchase.

Refunds will not be provided for:

  • Products that have been downloaded, accessed, or used after purchase.
  • Change of mind or dissatisfaction with the product's design, style, or features.

Return & Refund Process

  1. Contact us within 7 days of your purchase at [email protected].
  2. Include your order number along with a detailed description of the issue.
  3. We may request additional information or evidence, such as screenshots or screen recordings, to help us investigate the problem.
  4. If your refund request is approved, the refund will be issued to your original payment method within 7–14 business days.

Non-Refundable Items

  • Custom orders or personalized digital products.
  • Products purchased during sales, discounts, or promotional offers, unless the product is defective.

Contact Us

If you have any questions or would like to request a refund, please contact us at [email protected]. Our support team will respond within 48 hours.

Policy Updates

Nox Digi reserves the right to update or modify this Refund & Returns Policy at any time. Any changes will become effective immediately upon being published on this page.

Thank You

Thank you for choosing Nox Digi. We appreciate your trust and are committed to providing you with the best possible support and service.

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